The Internal Revenue Service’s massive — and controversial — funding boost has begun to reach the front lines of tax season, and it’s vaulted the agency from more than a decade of disarray, tax experts say, to a once-unimaginable position: a functioning tax service.
The IRS is answering 90 percent of its phone calls, has squashed its backlog of overdue returns, introduced new online taxpayer tools to keep pace with private software companies and processed 99.7 percent of returns filed this tax season, according to agency reports.
“An appropriately funded IRS, given its skill set and people, can make a filing season work,” said Timur Taluy, CEO of FileYourTaxes.com and a member of an IRS consulting panel of tax industry experts.